SkyHills Casino Privacy Policy

At SkyHills Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you access or use our platform at www.skyhills.com. By registering an account or using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us at support@skyhills.com if you have any questions.

Who We Are

Our SkyHills online casino is operated by Simba N.V. / EOD Code SRL, licensed under the jurisdiction of Curaçao. As the data controller, we are responsible for the personal information we hold about you. When you use our platform — whether through SkyHills Casino's web version or our mobile-optimized site — we process your data in accordance with applicable data protection laws and this Privacy Policy.

What Information We Collect

At Sky Hills Casino, we may collect the following categories of personal information when you interact with our services:

Registration data: Your name, email address, date of birth, username, and password when you complete the SkyHills login register process.
Identity verification data: Copies of government-issued ID, proof of address, and other documents required for KYC compliance.
Financial data: Payment method details, transaction history, deposit and withdrawal records. We support Visa, Mastercard, Apple Pay, Google Pay, Instant Banking, Interac, Giropay, SOFORT, and Crypto.
Usage data: Your gaming activity, session information, device type, IP address, browser type, and pages visited on our platform.
Communication data: Records of your interactions with our support team via SkyHills live chat or email.
Promotional data: Your preferences and responses to bonuses such as the SkyHills welcome bonus, free spins, and tournament participation.

How We Use Your Information

We at SkyHills Casino use the information we collect for a variety of legitimate purposes, including:

Creating and managing your account, including handling SkyHills login and account security.
Processing deposits and withdrawals — including managing SkyHills withdrawal time and payment verification procedures.
Verifying your identity to comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
Providing customer support via our 24/7 SkyHills live chat and email at support@skyhills.com.
Sending you promotional communications about bonuses, including the SkyHills bonus offers, free spins, and reload promotions — where you have given consent.
Improving the functionality and user experience of our Sky Hills Casino platform.
Detecting and preventing fraud, abuse, or any activity that violates our Terms and Conditions.
Complying with legal obligations imposed by our Curaçao licensing authority.

Legal Basis for Processing

Our SkyHills platform processes your personal data on one or more of the following legal grounds:

Contractual necessity: We need your data to provide the services you signed up for, including processing your SkyHills withdrawal and managing your gaming account.
Legal obligation: We are required to collect and retain certain data to comply with regulatory and anti-fraud requirements.
Legitimate interests: We process data to protect the security of our platform and improve our services.
Consent: Where you have opted in to receive marketing communications from SkyHills Casino, we rely on your consent, which you may withdraw at any time.

Cookies and Tracking Technologies

At Sky Hills Casino, we use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, keep you logged in, and analyse how our site is used. We use the following types of cookies:

Essential cookies: Required for basic site functionality, including the SkyHills login session.
Analytical cookies: Help us understand traffic patterns and improve our SkyHills online casino experience.
Marketing cookies: Used to deliver relevant promotions and personalised content related to SkyHills Casino bonuses and offers.

You may adjust your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of our SkyHills Casino platform.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, at SkyHills, we may share your information with trusted partners and service providers in the following circumstances:

Payment processors handling your deposits and withdrawals through methods such as Crypto, Apple Pay, and Visa.
Identity verification and KYC service providers to confirm your identity during account registration.
Game software providers who supply the 1,500+ games available on our platform.
Regulatory or law enforcement authorities where we are legally required to disclose information.
Our affiliate partners under the SkyHills affiliate programme, who may refer players to our platform.

All third parties we work with are contractually obligated to handle your data securely and in line with applicable data protection legislation.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or regulation. At SkyHills Casino, records related to financial transactions and identity verification are typically retained for a minimum of five years following account closure, in compliance with anti-money laundering regulations.

Your Rights

Our Sky Hills Casino respects your rights regarding your personal data. Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure of your data, subject to legal retention requirements (including SkyHills account deletion requests).
Object to or restrict how we process your data in certain circumstances.
Withdraw your consent to marketing communications at any time.
Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us via the SkyHills support channels: live chat available 24/7 or email at support@skyhills.com. We will respond to all requests in a timely and transparent manner.

Data Security

At SkyHills Casino, we take data security seriously. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our platform uses SSL encryption across all pages, including the SkyHills login page and payment sections, to ensure that your data is transmitted securely.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on our Sky Hills Casino website. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data at SkyHills, please do not hesitate to reach out to our team. We are here to help.

Email: support@skyhills.com
Live Chat: Available 24/7 on our website at www.skyhills.com
Operator: Simba N.V. / EOD Code SRL

Content updated: July 21, 2026